Privacy Policy

Please note that HealthandFitnessPharmacy does not process or store any information gained under the NIMS for any other purpose than administering the vaccination  (including pre-vaccination and post-vaccination communication) and does not share it internally or externally for any other services or purposes.

Right of Access

You have the right to obtain confirmation from HealthandFitnessPharmacy as to whether personal data concerning you are being processed and, where that is the case, access to that data.

Right to Rectification

You have the right to oblige HealthandFitnessPharmacy to rectify inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed by providing a supplementary statement.

Right to Erasure (Right to be Forgotten)

You have the right (in some circumstances, but not all) to oblige HealthandFitnessPharmacy to erase personal data concerning you.

Right to Restriction of Processing

You  have the right (in some circumstances, but not all) to oblige HealthandFitnessPharmacy to restrict processing of your personal data. For example, you may request this if you are contesting the accuracy of personal data held about you.

Right to Data Portability

You  have the right (in some circumstances, but not all) to oblige HealthandFitnessPharmacy to provide you with the personal data about you which you  have provided to HealthandFitnessPharmacy in a structured, commonly-used and  machine-readable format.

You also have a right to oblige HealthandFitnessPharmacy to transmit those data to another controller.

Right to Withdraw Consent

If the lawful basis for processing is consent, you have the right to withdraw that consent.

Right to Object to Direct Marketing

Where your personal data is processed for direct marketing purposes, you have the right to object at any time to processing of your personal data for marketing, which includes profiling to the extent that it is related to such direct marketing.

Rights in Relation to Automated Decision-Making and Profiling

HealthandFitnessPharmacy may perform some automated decision-making based on personal data, as outlined above in the ‘Automated decision-making and profiling’ section. However, this will not produce any legal effects on you.

You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply to you. This is because they have specific requirements and exemptions which apply to them and they may not apply to personal information recorded and stored  by us. For example, any automated decision making that we carry out in relation to your personal data does not have any legal effects on you. However, some rights will always apply. For example, your right to withdraw consent or object to processing for direct marketing are absolute rights.

You may choose to opt out of the NHS using your data for planning and research purposes – details are obtained by:
• visiting the www.nhs.uk/your-nhs-data-matters website portal; using the NHS App; or
• writing an email to enquiries@nhsdigital.nhs.uk, or
•  writing by post to National Data Opt Out, Contact Centre, NHS Digital, HM Government, 7 and 8 Wellington Place, Leeds, LS1 4AP; or by
• calling the NHS Digital contact centre - 0300 303 5678 (open workdays Monday-Friday, 9am-5pm).

Your right to complain to us about how we use your data

If  you believe we have not complied with data protection law, you can make  a complaint to us. You can do this via your account or by emailing contactus@healthandfitnesspharmacy.com. We will acknowledge your complaint within 30 days  and respond without undue delay after we have investigated. You can still complain to the ICO at any time (see Contact details below).

Data Sharing

Where data is transferred outside the UK, we use UK adequacy regulations, the UK–US Data Bridge (where available) or approved contracts such as the IDTA or SCCs with the UK Addendum. You can request a copy of the relevant safeguards from the DPO (redactions may apply for confidentiality).

If you wish to exercise any of your rights concerning your personal data, you should contact HealthandFitnessPharmacy’s Data Protection Officer at the address shown below in the ‘Contact us’ section.

If you are not happy with the response you receive, you have the right to lodge a complaint with the supervisory authority. In the United Kingdom this is:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

e-mail: icocasework@ico.org.uk

You can find out more information about your legal rights can be found on the Information Commissioner’s website at: https://ico.org.uk/for-the-public/

HealthandFitnessPharmacy acknowledges and respects the importance of your privacy. We have partnered with various service providers to offer you an expanded range of services. While using these services, your data protection remains a priority for us.

When you sign up for services through our partnership program, please note the following:

Data Sharing: Upon registration to our partner services, our partners will share information with HealthandFitnessPharmacy regarding your sign-up and the specific services you have requested. This shared information is limited to your registration status and service requests.

Legitimate Business Interest: The data shared between HealthandFitnessPharmacy and our partners is done based on legitimate interest. This allows us to understand and cater to your needs better and enables us to provide a more personalized experience for you.

We assure you that this data sharing respects all applicable laws and regulations regarding data protection and privacy. It is carried out with the utmost level of security and confidentiality.

By signing up for our partner services, you acknowledge and accept these terms related to data sharing and privacy. For any further queries or concerns, you may contact us at contactus@healthandfitnesspharmacy.com.

Our partnership services are:

• 'HealthandFitnessPharmacy’ located at ‘HealthandFitnessPharmacy.com’:  This service is operated by the CEO James Cavendish, a company registered in England and Wales. Theirregistered office is situated at Sunnyside, Five Mile Hill, Tedburn St Mary, Exeter EX66AQ.
  

We may change our privacy policy from time to time.

If we change anything important (the information we collect, how we use it or why), we will undertake reasonable efforts to make you aware of the changes such as by providing a link to the change on the website or telling you by email.

You can webchat with us from our website at HealthandFitnessPharmacy.com/customer-services.

If you have any questions about our privacy policy or our approach to data protection and privacy you may send an email to contactus@healthandfitnesspharmacy.com, phone us or write to us.

We, HealthandFitnessPharmacy, run our website at HealthandFitnessPharmacy.com (our site). Our site uses cookies to help differentiate you from other users. Please find further information in our Cookie Policy.

The Freedom of Information Policy ensures that HealthandFitnessPharmacy acts in compliance to the Freedom of Information Act 2000 (FoIA). As we are a privately owned company, FoIA does not apply to the majority of the work that we undertake. However, FoIA does apply to the work that we do on  bealf of NHS and so we will respond to FoIA requests in line with this  policy

The aim of this Policy is to;

• Promote more openness;
• Promote a better informed public debate;
• Improve public confidence in operations of public healthcare services;
• Improve decision making to promote accountability;
• Improve regulation;
• Increase public participation to enhance democracy;
• Promote the FoIA, in terms of accuracy and objectivity;
• Improve information management;
  

The  FOIA provides public access to information held by us in relation to activities we do on behalf of the NHS. It does this in two ways:

• HealthandFitnessPharmacy have to publish certain information about our activities on the NHS services we offer; and
• Members of the public are entitled to request information fromHealthandFitnessPharmacy’s NHS services.

The Freedom of Information Act covers any documented information held by a public authority. However, FoIA does not give people access to their own personal data. If you would like access to this, please follow the process outlined above in the Privacy Policy.

HealthandFitnessPharmacy has continued to demonstrate its commitment to all aspects of the FOIA and will continue to promote its values and ensure that it is compliant with legislation.

HealthandFitnessPharmacy will take efforts to ensure that it maintains the principles of openness, transparency and accountability and will continue to improve access to information.

A request for information under the FOIA must be:

• in writing;
• Stating the name of the applicant and an address to communicate through;
• Description the information requested;
  

Wherever possible, HealthandFitnessPharmacy will provide information, for which FoIA applies, free of charge. However, in some cases this may not be possible and so we may charge you for information under Section 9 of the FoIA. HealthandFitnessPharmacy will issue a Fees notice which must be paid within three months. If no payment is received, we will close the request for information. Please contact contactus@healthandfitnesspharmacy.com for details of our charges or a copy of our charging guidance.

HealthandFitnessPharmacy aims to comply with requests for information as quickly as possible. The law tells us that we must respond to a request promptly and, in an event, no later than 20 working day after the date of receipt. Working day means any day other than Saturday, Sunday or bank holidays. This  timelimit for compliance may change if:

• HealthandFitnessPharmacy seeks clarification under Section 1(3) of the FoIA.
• There is a need for an extension to consider the Public Interest Test under Section 10(3) of the FOIA, or
• A fees notice is issued under Section 9.
  

Under Section 12 of the FOIA, HealthandFitnessPharmacy does not have to comply with  requests where the cost of complying with exceeds the appropriate limit. Section 12 applies if the following factors would cost the council more than £450 or 18 hours of officer time:

• Determine whether the information is held.
• Locating the information.
• Retrieving the information.
• Extracting the information.

Under Section 13 of the FOIA and the Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2004 HealthandFitnessPharmacy can charge for the costs of expenses.

FoIA provides an exemption forHealthandFitnessPharmacy to not comply with ‘vexatious’ requests where there is a strong likelihood that the request is being made to intentionally cause disproportionate or unjustified levels of disruption, irritation or distress.

HealthandFitnessPharmacy will not complete a request if we have already received an identical or  similar request from the same individual unless a reasonable amount of time has passed since the original request was responded to and the new request was made.

HealthandFitnessPharmacy will provide advice and assistance to all requests for information, as far as reasonably practicable.

The FoIA is supported by two codes of practice:

• Access Code (Section 45) - Outlines good practice for Freedom of Information.
• Lord Chancellors Code (Section 46) – Outlines good practice for record management.
• HealthandFitnessPharmacy will take steps to ensure that the codes of practice are applied wherever possible.
  

In some cases, HealthandFitnessPharmacy may refuse requests for information under Section 17 of the FoIA. HealthandFitnessPharmacy may issue a refusal notice if:

• Information is not held; or
• An exemption applies to this information.

In some cases we may not hold the information requested - it may be that it is held by another party, most likely the NHS. If possible, HealthandFitnessPharmacy will provide the requestor with information to redirect the request. However, HealthandFitnessPharmacy are unable to not transfer the FoI request themselves to the other organisation.

There are some circumstances where HealthandFitnessPharmacy is not obliged to release information. HealthandFitnessPharmacy may decide to apply exemptions under the FoIA  and not provide the requestor with some information. If HealthandFitnessPharmacy rely  upon an exemption it will be explained to you in our refusal notice.

A list of the exemptions to the FOIA can be found on the Information Commissioner’s Office website.

Some of the exemptions are 'absolute', and so the exemption applies to all  information which falls under the exemption. Other exemptions are 'qualified' and so will require a public interest test to determine if the exemption applies. HealthandFitnessPharmacy will ensure that the public interest test is carried out for each of the qualified exemptions. If an  exemption is applied it will be authorised by a senior officer.

If you are unhappy with a decision that HealthandFitnessPharmacy has made, you can request for us to complete an internal review. HealthandFitnessPharmacy’s internal review will be undertaken by a senior officer. HealthandFitnessPharmacy has 20 working days to complete the review.

A FoI request may include personal data of the requestor or third parties. HealthandFitnessPharmacy may refuse the request if disclosing the information  in relation to third parties would be an actionable breach of confidence or data protection law.

In cases where the request relates to personal data of the requestor, HealthandFitnessPharmacy will refuse the request under the FoIA and shall ask for the request to be submitted as a Data Subject Access Request. This process  is detailed in the above Privacy Policy, in the section titled ‘Your  Rights’.

The regulations implement an EU directive that encourages the re-use of public information for purposes other than its original purpose.

The regulations do not oblige HealthandFitnessPharmacy to make their information  available for re-use unless there is a statutory obligation to do so.

The regulations apply to any recorded information (Freedom of Information), including whole or part of documents. Requests for re-use should be in writing andHealthandFitnessPharmacy will aim to respond within 20 working days.

HealthandFitnessPharmacy will consult with the Information Commissioner’s Office (ICO) when necessary. HealthandFitnessPharmacy will refer to the ICO guidance and ensure that it is compliant with any measures of good practice that the ICO promotes. The ICO will investigate complaints in relation to Freedom of  Inormation.

Every public authority has a duty to have and maintain a Publication Scheme in order to allow for pro-active release of information. HealthandFitnessPharmacy Publication scheme is available to view. Our Publication Scheme contains the following types of information:

• Who we are and what we do.
• What we spend and how we spend it.
• What our priorities are and how we are doing.
• How we make decisions.
• Our polices and procedures.
• List and register.
• The service we offer.